CONTACTfile HelpDesk (add-on): Designed for help desk managers who need to designate the response to the experts
For the small and medium-size business, CONTACTfile HelpDesk offers the organised and effective way to keep track of requests for help, and to see that it is followed up quickly and appropriately. Use a standalone PC, or share your data over a network.
CONTACTfile HelpDesk has all the functionality of CONTACTfile CRM, plus:
User notes (HelpDesk begins at section 14.)