CONTACTfile HelpDesk (add-on): Designed for help desk managers who need to designate the response to the experts

For the small and medium-size business, CONTACTfile HelpDesk offers the organised and effective way to keep track of requests for help, and to see that it is followed up quickly and appropriately. Use a standalone PC, or share your data over a network.

CONTACTfile HelpDesk has all the functionality of CONTACTfile CRM, plus:

• Quickly record details of instances where help has been requested via a help wizard
• For each instance, know who requested, who has the problem, and who is the paying client
• Quickly find any instances again
• Match resolution to the problem against client assets
• Record the way in which the problem was resolved
• Buy the Office version, and integrate with Microsoft Outlook address book and calendar

User notes (HelpDesk begins at section 14.)